Get In Touch

Let's Chat.

Same standard we put on the product goes on the support. Dialed answers. No canned replies. No outsourced inbox. A real person, every time.

Email
support@whitelabelexotics.com
Fired back within 24 hours
Returns
Limited Returns Only
See policy below — read first
Order Support
Track Your Order
Via your confirmation email
Send a Message

We Read Every One.

Order question, product question, wholesale. Form below. Real person replies — we don't outsource support.

WLX
What to Expect

Support That Doesn't
Cut Corners.

Same scrutiny we apply to the product goes on how we handle your questions. No boilerplate. No runaround. Sharp answers, charged response, every time.

Response Time
Within 24 Hours
Business days, Mon – Fri
Shipping Questions
Check Your Email
Tracking sent at fulfillment
Wholesale & Bulk
Select "Wholesale"
Routed to the right person, fast
Based In
Northern California
Where the standard was set
Before You Write

Common Questions

Most questions are already answered here. If yours isn't, the form is right up the page.

Orders & Shipping

Shipping

Orders ship within 1–2 business days. Tracking email goes out at fulfillment — if you haven't seen it after 3 days, check spam or hit us with your order number and we'll dig in fast.
All our THCa products are hemp-derived and Farm Bill compliant at under 0.3% Δ9-THC dry weight. Most states are live. If your state flags at checkout, we can't ship there right now — we update this as regulations move.
Cold and dark. 45°F is the standard — a dedicated fridge is ideal. Keep it sealed until use. Proper storage is what separates a jar that stays locked from one that tells on itself after two weeks on a shelf.
Returns & Refunds

Return Policy

Returns are limited to two situations only: verified hardware malfunctions or wrong item received. Everything else is final sale. No exceptions, no gray areas.
Items must be unused, unopened, and in original packaging — same condition as received. Returns without prior approval won't be accepted. Reach out first, every time.
Step 1 — Hit us via the form above with your order number and a brief description of the issue.

Step 2 — If approved, we'll give you clear instructions on where and how to send it back.

Step 3 — Once we receive and inspect it, store credit gets applied to your account if everything checks out.
Products & Lab Results

Product Questions

Every product page links straight to the COA for that batch. The full archive is in the Compliance section. ISO-accredited third-party testing — batch certs are posted before product ships. Everything's tested, labeled, and dialed.
Yes — select "Wholesale Inquiry" in the contact form above and tell us about your setup. We work with a limited number of retail partners who understand the product and can represent it at the right level.

Question About What's In The Jar? Ask Someone Who Knows.

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